Majestic Edge stands behind every order of adhesives, sealants, and tapes. This policy explains how returns, exchanges, and refunds work in plain terms.
1. Return Window
You may request a return within 30 days of delivery for eligible items. Contact us before sending anything back so we can issue a return authorization (RA) and shipping instructions.
2. Eligible Items
- Unopened products in original, sealed manufacturer packaging
- Items that arrived damaged, defective, or incorrect
- Non-hazmat products that have not been used or tampered with
3. Non-Returnable Items
- Opened adhesives, sealants, epoxies, or chemical products (safety and hazmat regulations)
- Custom-cut tapes or special-order bulk quantities unless defective
- Products marked clearance or final sale at time of purchase
4. How to Start a Return
- Email majeed@irfanmajeed.store or use live chat on our Contact page.
- Include your order number, product name, and reason for return.
- Wait for RA approval and return address before shipping items back.
5. Refunds
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return. Shipping charges are non-refundable unless the return is due to our error (wrong item, damage in transit, or defect).
6. Return Shipping
Customers are responsible for return shipping unless the item is defective or we shipped the wrong product. We recommend trackable ground service. Original standard shipping fees are listed on our Shipping Information page.
7. Damaged or Wrong Orders
Report delivery damage within 48 hours with photos of the package and product labels. We will replace the item or refund you at no extra cost when the carrier or warehouse error is confirmed.
8. Exchanges
Need a different size or product type? Contact support. If the replacement costs more, you pay the difference; if it costs less, we refund the balance after the exchange is processed.
9. Contact
Majestic Edge
41220 Joy Rd, STE 110A, Plymouth MI 48170
Phone: +1 8283416928
Email: majeed@irfanmajeed.store